Shipping & Returns

Shipping & Returns

Shipping Information

Our shipping rates are as follows: Flat rate of $17.50 (inc GST) per order. Usually sent via Australia Post.

All orders are shipped within 2 working days. If you have not received an order within 10 days, please notify us by email at:

Refund and Returns

Your satisfaction is our first priority at Accord Ventilation. If your item is not as described, we will gladly exchange the item or refund your credit card. Any items damaged in transit will be replaced at no charge. We may require evidence of such damage. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please send it to:

Accord Ventilation (Partner Pacific Pty Ltd)
5 Amay Crescent
Ferntree Gully Vic 3156

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address an contact details
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.

Partner Pacific is a distributor of local and international product ranges including:


Show Off Displays


Octopus Plumbing


Pacific Air